🔁 30-Day Free Return Policy
At Execute Rugs, your satisfaction is our top priority. We understand that choosing the perfect rug is a personal decision—and we want you to feel confident in every purchase.
That’s why we offer a 30-Day Free Return Policy on all eligible items. If your rug doesn’t meet your expectations, you can return it free of charge within 30 days of delivery.

✅ Return Eligibility
To qualify for a return:
•    The item must be unused, unworn, and in its original condition
•    All tags and original packaging must be intact
Rugs showing signs of wear, use, or damage not caused during shipping may not be eligible for a full refund.

📝 How to Initiate a Return
We’ve made the return process simple and convenient:
Option 1: Online Portal
1.    Visit help.executerugs.com
2.    Enter your email to receive a One-Time Password (OTP)
3.    Log in and select your order to start the return
Option 2: Email Us
Email help@executerugs.com with your order number and a brief reason for return.
We’ll guide you through the process and send your prepaid UPS return label within 48 hours.

📦 Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item:
•    Contact us immediately at help@executerugs.com
•    We’ll arrange a replacement or full refund—no need to return the damaged item in most cases

💰 Refund Process
Once we receive and inspect your returned item:
•    Refunds are processed within 3 business days
•    Allow 5–7 business days for your bank or credit card company to reflect the refund in your account
Haven’t received your refund after 15 business days?
Please contact us at help@executerugs.com, and we’ll be happy to assist.